Terms and Conditions

1. Acceptance of Terms

By accessing and using this website [Your Website Name] (the "Website") and/or purchasing products from us, you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms, please do not use the Website or purchase our products.  

2. Products and Services

• Product Information: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, colors, information, or other content available on the Website are accurate, complete, reliable, current, or error-free.  

• Availability: All products and services offered on the Website are subject to availability. We reserve the right to discontinue any product or service at any time without notice.

• Suitability: It is your responsibility to ensure that the products you purchase are suitable for your intended use and comply with all applicable local regulations and safety standards. We may provide general guidance, but it is not a substitute for professional advice or testing.
  
  

3. Pricing and Payment

• Pricing: All prices displayed on the Website are subject to change without prior notice. We are not responsible for typographical or other errors in pricing.

• Payment Methods: We accept payments through the methods indicated during the checkout process. You must provide complete and accurate payment information.

• Taxes: You are responsible for any applicable sales tax, value-added tax (VAT), or other taxes or duties associated with your purchase.

• Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.  

• Order Acceptance: Your order is accepted when we dispatch the products to you or commence the provision of services. We reserve the right to refuse or cancel any order at our discretion.

  
  

4. Orders and Delivery

• Order Placement: By placing an order, you make an offer to purchase the products or services at the prices and terms indicated.

• Order Changes or Cancellation: Once an order has been submitted, it may not be possible to change or cancel it. Please contact us as soon as possible if you need to request a change or cancellation, and we will do our best to accommodate your request.

• Delivery: We will make reasonable efforts to deliver products within the estimated timeframe provided. However, delivery times may vary depending on your location, product availability, and unforeseen circumstances. We are not liable for any delays in delivery.  

• Shipping Costs: Shipping costs will be calculated and displayed during the checkout process. You are responsible for paying these costs.

• Inspection Upon Delivery: Upon receiving your order, please inspect the packaging and products carefully for any damage or discrepancies. If there are any issues, please notify us immediately.

  
  

5. Returns and Refunds

• Return Policy: Products may only be returned if they are defective or damaged upon receipt, and you must notify us within 7 business days of receiving the damaged products. All returned products must be in their original condition and packaging, including all accessories and documentation. We do not accept returns for products that have been used, altered, or damaged due to misuse or negligence by the customer.

• Return Process: To initiate a return, please contact our customer service at info@vistarah.in or call us at +91-7793901802 with your order number and detailed information about the issue, including clear photographic evidence of the damage or defect. Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. You will be responsible for arranging and paying for the return shipping, unless the return is due to our error (e.g., wrong item shipped or initially defective product).  

• Refunds: Once we receive and inspect the returned product, we will notify you via email of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that the processing time for the refund to appear in your account can vary depending on your bank or payment provider. Original shipping costs are non-refundable unless the return is due to our error.  

• Exchanges: We currently do not offer direct exchanges. If you need a different product, please return the original item following the return process outlined above and place a new order for the desired product.

  
  

6. Website Use

• Intellectual Property: All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of [Your Company Name] or its licensors and is protected by copyright, trademarks, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from this Website without our prior written consent.  

• User Conduct: You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website. You must not engage in any conduct that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.

• Account Responsibility: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.  

• Third-Party Links: The Website may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or have any responsibility for the content, privacy policies, or practices of these websites.  

  
  

7. Liability

To the maximum extent permitted by applicable law in India, Vistāraḥ Innovations Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, business interruption, loss of goodwill, loss of use, loss of data, or other intangible losses) arising out of or relating to your use of this Website or the purchase, use, or inability to use our products, even if we have been advised of the possibility of such damages. Our total cumulative liability to you for any claim arising out of or relating to these Terms or your use of the Website or products shall not exceed the total amount you paid to Vistāraḥ Innovations Private Limited for the specific product or service that is the subject of the claim.

8. Product Use and Safety

All products supplied by Vistāraḥ Innovations Private Limited must be used strictly in accordance with any provided safety guidelines, technical specifications, product data sheets, and applicable regulatory standards. Customers are solely responsible for ensuring that our products are handled, stored, processed, and used correctly, safely, and are suitable for their specific intended applications and in compliance with all relevant local, regional, and national laws and regulations. Vistāraḥ Innovations Private Limited shall not be liable for any damages, injuries, losses, or liabilities of any kind arising from the misuse, improper handling, storage, processing, or application of our products, or failure to adhere to provided guidelines and regulations. It is the customer's responsibility to conduct their own testing and analysis to ensure the suitability and safety of our products for their specific purposes.

9. Privacy Policy

Your use of the Website and the processing of your personal information are also governed by our Privacy Policy, which is hereby incorporated into these Terms by reference.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, 1 or your use of the Website or purchase or use of our products, shall be subject to the exclusive jurisdiction of the courts located in Amaravati, Andhra Pradesh, India. You hereby consent to and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.  

11. Amendments to Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of products after the posting of revised Terms constitutes your acceptance of the changes.  

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

• Email: info@vistarah.in

• Phone: +91 9652660583 or +91-7793901802

• Address: Flat No 102, Sri Sai Krishna Apartments, Mangalagiri, Guntur, Andhra Pradesh, India - 522503

Key Considerations:

• Legal Review: It is crucial to have a legal professional review these Terms and tailor them to your specific business, industry, and the laws of your jurisdiction, particularly in Amaravati, Andhra Pradesh, India.

• Clarity and Conciseness: Use clear, concise, and easy-to-understand language. Avoid jargon where possible.

• Accessibility: Make sure the Terms and Conditions page is easily accessible from all pages of your website, typically in the footer.

• Specific Product Information: If your products have unique usage guidelines, warranties, or liabilities, ensure those are addressed in the relevant sections (like Product Use and Safety or Returns and Refunds).

• B2B vs. B2C: Consider if your primary customer base is businesses or consumers, as this might influence the language and specific clauses needed in your Terms and Conditions.